Contact Us

Headway Contact Information

Please call our main phone number at 716-408-3120 for information regarding the following topics:

• Traumatic Brain Injury (TBI) Waiver
• Nursing Home Transition and Diversion (NHTD) Waiver
• Support Groups
• Advisory Council
• Membership
• Donations and Sponsorships
• Annual Gifts
• Other/Administrative

Fax Referrals to Headway

TBI Waiver Fax number is 716-817-2531

NHTD Waiver Fax number is 716-817-2530

Headway Administrative, Development and Support Staff

Ronald Fernandez, RRDS, CRC, LMHC
Director
[email protected]

Jocelyn Grimaldi
Community Relations Coordinator
[email protected]
Direct: 716-408-3110

Main Headway Office Fax number: 716-882-1289

Headway Waiver Staff

Ronald Fernandez, Director RRDS
TBI and NHTD Waivers

Shawniece Baillie, Lead RRDS
NHTD Waiver

Carolyn Isbrandt, Lead RRDS
TBI Waiver

Jessica Werner, RRDS
TBI & NHTD Waivers

Dianna DeMerle, RRDS
TBI Waiver (some NHTD)

Emily Benkleman, Assistant RRDS
TBI Waiver (some NHTD)

Mia Rich, RRDS
NHTD Waiver (some TBI)

Jacob Fruth, Assistant RRDS                                                                                                                                                                  TBI Waiver

Maylin Osorio-Vinales, RN, NE
Nurse Evaluator TBI & NHTD Waivers

Jacqueline Ettipio, RN, NE
Nurse Evaluator TBI & NHTD Waivers

NHTD Waiver
[email protected]

TBI Waiver
[email protected]