Headway of WNY, Inc.

A support and advocacy agency
for individuals with brain injuries,
disabilities and seniors.

Covid-19 Pandemic

Message from the Director during this Covid-19 crisis


Dear Friends,

Headway of WNY remains open during the current Covid-19 Pandemic and we continue to administer the Nursing Home and Transition Waiver and the Traumatic Brain Injury Waiver programs. We are now conducting assessments for diversion referrals by phone and virtual communication. Nursing home assessments are still being postponed due to current health concerns. 

Please read the CDC FACTS ABOUT COVID-19 for the most accurate and up-to-date information about the virus. 

Additionally, we encourage you to follow the suggestions from the American Psychological Association (APA) contained in this publication - Self-care advice for health-care providers during Covid-19 .

We continue to accept referrals, and we are processing new provider enrollments for both programs. The direct line to the TBI and NHTD Waivers is 716-408-3120.

Other non-Waiver Headway services will also continue. Our 408-3100 phone line is still available for guidance and direction regarding TBI and other cognitive disorders, however; due to decreased staffing, callers may need to leave a message and await a call back. Please be assured that if you leave a message, your call will be returned. All calls are held in strict confidence and deleted once answered. Our Peer Support and Caregiver Support meetings are now suspended until the current ban on meetings has been lifted. If you attend these groups, or are interested in attending the groups in future, we encourage you to give us a call and we will continue to provide support.

We are planning on presenting some of our educational and special events virtually, and have started to use telehealth, which is now available by appointment, and can be found HERE. Headway also is using our webpage to convey important information regarding this crisis and how it affects our constituents.

We know that this is a time of high stress, but we believe that together we will find our way to a resolution. We are looking forward to exciting and helpful services from Headway in the near future.

Thank you for your ongoing support and consideration.




Ronald Fernández RRDS, CRC, LMHC


Headway of WNY, Inc.


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