Headway of WNY, Inc.

A support and advocacy agency
for individuals with brain injuries,
disabilities and seniors.

Contact Us

Headway Contact Information

If you have questions regarding either the TBI or NHTD Waivers, please call the Waiver Services Main Phone number listed below:

716.408.3120 (Waiver Services)

If you have questions regarding Support Groups, Advocacy, Development, Membership, Donations or other Headway Administrative (non-Waiver related) Information, please call the Headway Main Phone number listed below:

716.408.3100 (Headway Support, Advocacy, and Development & Membership)

Headway Main Fax Number: 716.882.1289

Headway Waiver Staff

NHTD Waiver


TBI Waiver


Ronald Fernandez, Director RRDS

TBI and NHTD Waivers

Carolyn Isbrandt, Lead RRDS

TBI Waiver

Kristen Pokigo, Lead RRDS

NHTD Waiver

Julia Stry, RRDS

TBI Waiver 

Shawniece Baillie, RRDS

NHTD Waiver 

Abigail Merhige, RRDS

NHTD & TBI Waivers

Dianna Walkowski, Asst. RRDS

NHTD & TBI Waivers

Susan Sturniolo, RN
Nurse Evaluator TBI & NHTD Waivers

Michelle Kowalski, RN
Nurse Evaluator TBI & NHTD Waivers

Headway Administrative (non-Waiver)Staff


Ronald Fernandez

Christine Melchiorre

Funding Resource & Outreach Specialist, 



Ginny Haynes

Advocacy and Support Specialist, 



Maggie Apotosky
Administrative Assistant


Copyright © 2019 Headway of WNY, Inc.